PROCESS CONSULTING

TRAINING

CUSTOMER
SUPPORT

QUALITY
CONTROL

MARKETING

COATING
PROCESSES

 
 
 
 
 

HORIZONS OPTICAL puts at the customer's disposal all its know-how in FreeForm technology and manufacturing.

During the installation the technicians teach the laboratory staff, operators and others, about the HORIZONS OPTICAL software. They explain how the calculation works, the structure of the communications between the different machines related to the FreeForm manufacturing process, including calculation. We also offer support in optometry, adaptation to progressive lenses, features and benefits of our technologies and other key factors in the ease of using HORIZONS OPTICAL designs and technology.



 

HORIZONS OPTICAL offers complete training to laboratories that are starting to manufacture FreeForm lenses using our designs and that need training and technical support for the start-up of the laboratory.

During the installation, our technicians will train the laboratory staff about the software, the product and the production process.


 

WHAT WE OFFER OUR CUSTOMER

Different communication solutions

Our call center combines different communication solutions adapted to the needs of our client.

Talk to an expert…

The customer service department is made up of a team of highly trained engineers. Each with a high degree of experience and problem-solving skills, always focused on obtaining maximum efficiency.

We guarantee 100% satisfaction…

We understand and know the day to day of our client so we put all means at our disposal to solve all the questions in real time and provide the client with 100% satisfaction.

We never sleep…

We provide 24/7 support for our most demanding customers 365 days a year and 24 hours a day.

SRI

We have an incident resolution system (SRI) specially designed so that when any agent contacts the client, he has all the information in real time.

HORIZONS OPTICAL has specialized equipment for lens analysis and characterization (Progressive and Single Vision).
Services include complete characterization of the concave surface via mapping of progressive lens using extreme precision systems.

HORIZONS OPTICAL provides materials with technical information that the client demands to make an appropriate selection of the product to be chosen in each case and to provide maximum user satisfaction.

Sales tools are also provided to help the customer sell value-added products.

HORIZONS OPTICAL offers antireflective, reflective and protective coatings to laboratories around the world with the idea of ​​providing a comprehensive, rigorous and guaranteed service to the Laboratory.

The coating process is installed in the Laboratory following the strictest protocols and has a continuous follow-up after its installation through a software developed exclusively by technicians and experts in the process of Coatings.

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